Your privacy is our priority. Find out exactly how rebate99 collects, uses and protects your personal information — transparently, with nothing to hide.
Rebate99 takes the privacy of every member who entrusts us with their personal information seriously. This Privacy Policy has been drafted to provide full clarity on how we handle your data — from the moment you register to your everyday use of our platform.
As an online casino platform operating for the Malaysian market, we are bound by a strict responsibility to ensure every detail of your personal information is handled with the utmost integrity. We do not sell, rent or exchange your personal data to any third party for their own commercial purposes — this is a commitment we will never break.
By using the rebate99 platform, you agree to the data protection practices described in this document. If you do not agree, you may contact us for further clarification or choose to discontinue use of our services. We encourage you to read this policy carefully and reach out to our support team if anything is unclear.
We collect various types of information depending on how you interact with the rebate99 platform. This data collection is necessary to provide each member with a secure, personalized, and high-quality service.
Information you provide directly:
Information collected automatically:
Every piece of information we collect has a clear and lawful purpose. rebate99 does not use your data for purposes beyond the scope of the agreement you have consented to, whether explicitly or implied through your use of the platform.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC/Passport, Selfie | Legal obligations |
| Deposit & withdrawal processing | Banking information, transactions | Contract performance |
| Fraud prevention & anti-money laundering | IP, activity patterns, transactions | Legitimate interests & legal basis |
| Customer support & communications | Email, phone number | Contract performance |
| Personalize the gaming experience | Game history, preferences | Consent / legitimate interest |
| VIP & rebate programme compliance | Wagering activity, VIP level | Contract performance |
| Promotions & offers delivery | Email, phone | Consent (withdrawable) |
You may withdraw consent for marketing communications at any time by contacting our support team. Withdrawing consent will not affect your core account services.
Your data security is not merely a technical priority — it is our moral responsibility to every member who trusts rebate99. We continuously invest in the latest security infrastructure to ensure your information is always protected.
Rebate99 does not sell, rent or trade your personal information to third parties for their commercial gain. However, there are limited situations where we may need to share certain data with specific parties, solely to enable our services to function properly and to comply with the law.
All third parties receiving data from rebate99 are bound by strict confidentiality agreements and are only permitted to process that data for the specified purposes.
Rebate99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and experience of the rebate99 platform.
As a rebate99 member, you have certain rights regarding your personal information. We respect these rights and will process any related requests promptly.
You may request a copy of all personal information we hold about you at any time.
If any information is inaccurate or out of date, you may request an immediate correction.
You may request deletion of your data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of these rights, please contact our support team via 24/7 Live Chat or email. We will respond to your request within 30 business days.
Rebate99 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
Should we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the account in question. If you believe that someone under the age of 18 has registered an account at rebate99, please contact our team immediately.
In operating our platform, your personal data may be transferred to and stored on servers located outside Malaysia. Such transfers occur only where necessary to deliver the services you use and are always carried out with adequate safeguards in place.
Rebate99 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| KYC Documents (IC, Passport) | 5 years after account closure | Legal compliance requirements |
| Financial transaction records | 7 years after transaction | Accounting & audit requirements |
| Game activity logs | 2 years after account closure | Dispute resolution |
| Customer support communications | 3 years | Reference and quality improvement |
| Marketing data (with consent) | Until consent is withdrawn | Consent basis |
Once the retention period expires, your data will be securely deleted or anonymised for internal statistical purposes.
If you have any questions, concerns, or wish to exercise your privacy rights, the rebate99 team is always ready to assist you through the following channels:
Six core pillars that ensure your privacy and security are protected at all times on our platform.
256-bit SSL technology and TLS 1.3 protocol protect every communication between your device and rebate99's servers — no outside party can intercept your data in transit.
Our identity verification process uses certified KYC services with end-to-end encryption. Your documents are processed securely and never stored in a format accessible without authorisation.
Only specifically authorised staff may access member data, and every access is recorded in an audit log. All staff undergo background checks before being granted any access to internal systems.
Enable 2FA on your account for an extra layer of protection. Even if someone obtains your password, they still cannot log in without the verification code sent to your phone.
Rebate99 has never sold, rented or traded members' personal information to any third party for commercial gain. Your data belongs to you — it is not our commodity.
In the event of any security incident affecting your data, we are committed to notifying you within 72 hours along with the remediation steps taken — transparently and responsibly.
A quick overview of rebate99's data protection commitment to every member.
Your privacy is fully protected. Enjoy Malaysia's best online casino experience — daily rebates, fair games and fast withdrawals — with the peace of mind that your data is always safe with us.